Privacy Policy

Last updated: 21 July 2026

1. Who we are

Hospital Hunter (“we”, “us”) is operated by Tensor Foundry & Labs at https://www.hospitalhunter.com, a hospital discovery and practice-management platform for patients, hospital owners, and staff in India.

Contact: privacy@hospitalhunter.com

2. What this policy covers

This policy describes how we collect, use, store, and share personal information when you:

  • Search for hospitals on our public site
  • Create a patient account or book appointments
  • Use hospital owner or staff (ERP) tools
  • Contact us or receive notifications (email, WhatsApp where enabled)

3. Information we collect

  • Account: email, password (stored hashed), name
  • Patient profile: mobile, pincode, blood group, insurer (optional)
  • Clinical / hospital operations: appointment details, queue tokens, consultation records, uploaded images
  • Search & usage: search queries, pages visited
  • Technical: IP address, browser type, device

4. How we use information

  • Provide search, booking, and ERP services
  • Authenticate users and prevent abuse (rate limits, CAPTCHA)
  • Send OTP codes, appointment confirmations, and WhatsApp messages (where configured)
  • Improve the product (aggregated analytics)
  • Comply with law and protect security

5. Where data is stored

Personal data is hosted on Google Cloud Platform in India (asia-south1) — primarily PostgreSQL (Cloud SQL) and Google Cloud Storage for clinical file uploads.

6. Sharing with third parties

We use service providers who process data on our behalf, including Google Cloud, Cloudflare Turnstile, Google Analytics, email providers, and Meta WhatsApp (where enabled).

We do not sell personal information.

7. Cookies and similar technologies

We use essential HttpOnly session cookies for logged-in features, Google Analytics in production, and Cloudflare Turnstile on appointment booking.

8. Security

We use HTTPS, access controls, hospital-scoped permissions, and industry-standard password hashing.

9. Retention

We retain data while accounts are active and as needed to provide services, comply with law, and resolve disputes.

10. Your rights

Depending on applicable law, you may request access, correction, or deletion of your personal data. See our data deletion instructions for step-by-step guidance, or contact privacy@hospitalhunter.com.

11. Children's privacy

Our services are not directed at children under 18 without parental or guardian involvement.

12. Changes

We may update this policy and will post the new version on this page with an updated date.